Frequently Asked Questions

Free Islandwide Delivery Above $50 | Next earliest delivery: 12 Dec 2019, 9:00 am - 1:00 pm
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Frequently Asked Questions

Frequently Asked Questions

Products

Both! You may refer to the individual product's description for this information. 

Yes, we do them by default! Do note that the weight of the products stated on the website is before descaled, degutted, degilled and cleaned. For fillets, do look out for bones before cooking/consuming even though we do deboning :)

We can do it if you request it :) Do let us know in the comment section as you purchase with us!

If you intend to cook them on the day of purchase, you may leave them in the chiller. Else, do keep them in the freezer.

We would highly recommend our customers to cook the seafood within 1-2 days of purchase when they are really fresh! However, the seafood can be kept up to 1 month. Please also refrain from steaming the seafood after storing for 2 weeks. :)

As seafood are unpredictable (sea-caught), we are unable to put them permanent on our website. However, we do have promotion on Tuesdays and Fridays where we may put up these seafood. Do check out our website or social media (Instagram/Facebook) during these days if you're interested! :)

Delivery & Charges

The delivery fee for below $80 is $9.90, above $80 is $5 and over $200 will be $0.

There is no minimum purchase but do note that there are delivery charges depending on the amount you purchase. :)

Yes, we do! The timing for self-collection is 9am to 12pm. Recommend to come after 11am as before that are the peak hours :)

We have 2 time-slots for delivery! 9am to 1pm and 2pm to 6pm :)

Packaging

Right now, we manually pack our products :) 

Payment & Rewards

Unfortunately, we only accept payment through paypal for now. We will be implementing more digital payment gateways in the future!

You may use them to rebate your future purchases! 

We would highly recommend customers to confirm their orders on their products before purchasing as the payment is automatic and through secure payment gateway. It will take time to refund through internet banking.

We do not recommend our customers to change the items. If there really is a need for it, do contact our direct number to seek assistance. Do note that if the exchange item is paid $2 less than the ordered item, we will only rebate the $2 using reward points instead of refunding through bank transfer.

Others

Sure! Just let us know in the comment section when you purchase with us so we can arrange it :)